My first job was a yogurt slinger at TCBY. One day my boss came in and said that he met the owner of the most successful TCBY in the country. That guy’s store was outselling all the others by far, and he told my boss that no one from corporate had ever asked him what he was doing right.
Who’s the “most successful TCBY store” at your company? What team has a reputation for killing it consistently? Have you asked them what they’re doing right?