Then I started getting a few random requests for a strangely specific feature. People wanted a keyboard shortcut to click a button with an arbitrary ID and then switch to the next tab. WTF?
Turns out, fans of a game called Tribal Wars had started using and sharing Shortkeys. I don’t know anything about the game but they told me that feature would help them win, so I added it.
I was reminded of that today when re-reading this section of An Elegant Puzzle:
What is hiding behind your clean distributions? Exploring your data for the cohorts hidden behind top-level analysis is an effective way to discover new kinds of users with surprising needs.Will Larson