- Don’t say “Why did you do that?” Instead, say “What made you choose that course of action?”
- Don’t say “Why do you think that?” Instead, say “What’s making you believe that?”
- Don’t say “Why is this late?” Instead, say “What led to this missing the deadline?”
Plus, asking a why questions is a symptom of trying to fix things. Remember, advice is a last resort. A why question is a flag that the Advice Monster is rearing its ugly head. Your goal isn’t to fix their problem for them, it’s to help them think through it.
“What” is the new “why”.