A simple four step process:
- Take a deep breath to chill out. They’re trying to help you. Don’t make them regret it.
- Thank them for the feedback and really mean it, because giving it to you was probably scary and took courage.
- Only ask questions. Make ZERO statements. Anything you say will almost definitely be defensive, and your job is to be curious.
- Thank them again and tell them you promise to take it seriously and use it to grow.
After that, if you’re still feeling defensive and upset, rage-journal the response you would have given if you were a jerk to get it out of your system. Then sleep on it.
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